If you have an electrical emergency, please call 105 from your landline or mobile phone, free of charge. This gives you up to date information about power cuts and electrical faults in your local area.
If there is a high risk you should call the emergency services immediately.
You can also call 105 if you notice damage to electricity powerlines and substations that could put you, or someone else, in danger.
105 is a free service available to businesses in England, Scotland and Wales. For more information, go to Power Cut 105.
Once the Distribution Network Operator (DNO) has made it safe or advised you to contact your supplier, please contact us via webchat. During the week use our webchat service to speak to one of our friendly advisers between 9am to 5pm. On evenings, weekends and bank holidays please call 01253 501 478.