If your Direct Debit payment was due around the Easter bank holiday and you received an email about a missed payment, this has been sent in error and your payment will have been taken yesterday. You can check your payment with your bank for confirmation.

Tell us about a business move

Moving in or out of premises supplied by British Gas Lite? Contact us on webchat to let us know.

I'm moving out

Please let us know 28 days before your move. We'll need the following details to process this for you. Log in to your account and click on 'Moving out' to submit these details:

• Final meter reading

• Forwarding or correspondence address

• New occupier name, phone number and email address

• Documentation to show responsibility for the property has changed

If you don't have access to your account online please contact us on webchat.

Log in to my account

I'm moving in

If you're moving in to premises supplied by us please contact us the day after you move in as we can only process your move once you're moved in. We'll need:

• Opening meter read

• Full name, phone number and email address

• Documentation to show responsibility for the property has changed

When you move into a site supplied by Lite you'll automatically be on deemed rates, to view these please see details in our terms.

Contact us on webchat