Electrical emergencies

If you've got an electrical emergency or you lose power, you'll need to contact your electricity network operator.

In the event of an electrical emergency or power outage please call 


to be put through to your local electricity network operator. 

105 is a free service, available from most landlines and mobile phones in England, Scotland and Wales.

Gas emergencies

What to do in a gas emergency

If you:

  • can smell gas
  • are worried about carbon monoxide fumes
  • think you have a gas leak

Call free 24 hours a day, seven days a week

0800 111 999


  • Open all doors and windows manually, even if there are electrical security entry phones or locks
  • Put out any naked flames


  • Turn any electrical switches on or off
  • Put on your gas hob, smoke, strike any matches or do anything that could ignite the gas