Important information about Covid-19

Coronavirus update

Covid-19 is affecting everyone – but we can get through it if we all support each other. Looking after our customers and employees is our top priority. So we’ll be working hard to prioritise emergencies and put the needs of our most vulnerable customers first – no matter what.

Our webchat team will need to focus on helping vulnerable customers and dealing with emergencies. So please take a look at the FAQs below and on our main FAQs page before getting in touch. But if you really need us, contact us on webchat.

Frequently asked questions (last updated 6th November)

Emergencies

Problems paying bills

Metering appointments