Your smart meter installation

Leave this field blank

If more than one engineer was present for your install, were you notified of this before the appointment? YesNoNot applicableDon't remember

Did the engineer identify themselves and the company they work for? YesNoDon't remember

Did the engineer advise you they were representing British Gas Lite? YesNoDon't remember

Did the engineer explain the purpose of their visit? YesNoDon't remember

Did the engineer show a valid ID card, or if asked, a contact number to confirm their identity? YesNoDon't remember

Was the engineer suitably dressed? YesNo

Was the engineer polite and professional? YesNo

Where communication issues may exist (e.g. hard of hearing), did the engineer make all reasonable attempts to overcome these difficulties? YesNoNot applicable

Did the engineer show you how the new meter works? e.g. how to take a meter read YesNo

Did the engineer leave behind a meter exchange card? YesNo

This would contain the meter exchange details and usually is left next to the meter.

Did the engineer advise you to visit website FAQs or webchat for any further questions? YesNoDon't remember

Smart metering

To find out more about smart meters visit our smart metering page

Smart metering

FAQs

View our frequently asked questions

FAQs

About Lite
FAQs
Fuel mix
Smart metering
Emergencies

Lite terms
Cookies policy
Privacy policy
Website terms
Difficulty paying your bill

Contact us
Register interest
Business move
Standards of performance
Covid-19